Real estate & property management
More time with owners and buyers, less on the admin.
Lexi prepares the replies, the reports and the reminders, and shows you what needs your decision.
Is any of this yours?
What we see in real estate agencies
Portal enquiries and calls arrive faster than they are logged.
Enquiries stack up
Portal messages, calls and web forms, all landing in different places.
Lexi drafts the booking
It reads the message, finds the property and proposes a time from the diary.
You check before it books
Nothing is confirmed until the receptionist says yes.
Prepared by Lexi
Draft booking
Ready to check
With the receptionist
Receptionist
Waits for a yes.
A portal enquiry for the inspection diary. Propose a time?
Waiting for youBooking offered to the enquirer.
Maintenance requests arrive in pieces, and urgency is judged from memory.
The fault comes in pieces
A call, an email and a photo, each at a different time.
Lexi drafts the summary
It pulls the property, the fault and the photos into one note.
You decide the urgency
Whether it is urgent under the tenancy act stays with the property manager.
Prepared by Lexi
Maintenance summary
Ready to check
With the property manager
Property manager
Waits for a yes.
A repair request with photos. Is it urgent under the Act?
Waiting for youRecorded on the property file.
A buyer who walks through an open is not followed up the same day.
The follow-up waits
Contact details are collected, then the next open takes over.
Lexi drafts the follow-up
On the agent's approved message, about the property they saw.
You approve the template
Any price or terms talk stays with the sales agent.
Prepared by Lexi
Buyer follow-up
Ready to check
With the sales agent
Sales agent
Waits for a yes.
Follow-ups drafted for everyone who came through. Send them?
Waiting for youSent after the open.
Arrears reminders go out when someone notices, not on a schedule.
The ladder depends on memory
A reminder goes out when someone checks the ledger.
Lexi runs the reminder ladder
Reminders go on the agreed schedule, and the file escalates at the legal threshold.
You decide the next step
A breach notice, a dispute or a termination stays with the property manager and owner.
Prepared by Lexi
Arrears reminders
Ready to check
With the property manager
Property manager
Waits for a yes.
Rent is overdue and the notice threshold is close. What next?
Waiting for youRecorded on the tenancy.
Routine inspection reports are written up days after the visit.
The photos wait unwritten
Notes and photos sit for days before the report is started.
Lexi drafts the report
It turns the photos and notes into a report against the property checklist.
You review and sign
Nothing goes to the owner or tenant until the property manager signs.
Prepared by Lexi
Draft inspection report
Ready to check
With the property manager
Property manager
Waits for a yes.
A draft report from the inspection. Sign it off?
Waiting for youSent to the owner and tenant.
Your Lexi workspace
Your week, without the guesswork.
Your week at a glance
Sample Real Estate Co. / Across the business
2 waiting on a person, 2 running, 2 done, 2 did not happen in this sample week.
The week in view
8 work items across the week
Waiting on you
Sample Real Estate Co. / Decisions and the work behind them
Trust accounting and commissions / Trust accountant, Office manager
Front office and enquiry / Property manager
On their queue
Property manager / One person's day
Front office and enquiry / Property manager
Trust accounting and commissions / Property manager, Trust accountant
The tenancy / Property manager
Waiting on someone else
Property manager / One person's day
Front office and enquiry / Receptionist or property management assistant, Sales associate
Finished
Property manager / One person's day
Front office and enquiry / Property manager
The tenancy / Property manager
A working estimate for your agency
What it is worth to you
Pick the work. Watch Lexi do it. See what comes back.
A$116,641 back each year
1,971.2 hours back for other work each year.
A$2,430 and 41.1 hours a weekA$9,720 and 164.3 hours a month
This work costs you A$161,556 a year today.
Potential value of enquiries caught: a year.
Front office and enquiry
Not counted. Tick it above to count it.
Front office and enquiry
- Draft portal-enquiry replies and inspection optionsReads and drafts
- Approve the enquiry reply and inspection bookingProperty manager decides
- Summarise maintenance evidence and flag possible urgencyReads and drafts
- Decide whether it is an urgent repair under the tenancy actProperty manager decides
- Route the call to the right property managerAutomation
Listings and campaigns
- Draft listing copy and comparable evidenceReads and drafts
- Approve the listing with the vendor before publicationSales agent decides
- Approve buyer follow-up templates, consent and scheduleSales agent decides
- Follow up every buyer who attended the openAutomation
- Draft the weekly vendor campaign reportReads and drafts
- Approve and send the vendor campaign updateSales agent decides
- Draft a past-appraisal follow-upReads and drafts
- Approve the appraisal follow-upSales agent decides
- Negotiate the offerAgent decides
The tenancy
- Approve arrears reminder content and legal escalation limitsProperty manager decides
- Run the arrears ladder from day oneAutomation
- Draft the routine-inspection report from evidenceReads and drafts
- Review and sign the inspection reportProperty manager decides
- Draft the entry-exit comparison and proposed bond positionReads and drafts
- Agree the bond position with the tenant and ownerProperty manager decides
- Prepare maintenance work-order options within the recorded authorityAutomation
- Approve maintenance urgency and the exact work orderProperty manager decides
- Draft the tenancy and rent-review packReads and drafts
- Decide rent and tenancy renewal termsProperty owner decides
- Decide to issue a breach notice or terminateProperty manager decides
Trust accounting and commissions
- Confirm rent receipts and trust allocationAutomated with exceptions decides
- Prepare the proposed owner-disbursement runAutomation
- Reconcile the trust account monthlyTrust accountant decides
- Extract tradie invoices into proposed work-order matchesReads and drafts
- Approve the tradie invoice and payment instructionLicensee decides
- Authorise the disbursementLicensee decides
Licensing and compliance
- Track smoke alarm, pool, gas and electrical safety checks by propertyAutomation
- Track agent licences, CPD and professional indemnityAutomation
- Assemble AML customer-identification and due-diligence evidenceReads and drafts
- Approve the property's client risk recordCompliance officer decides
- Prepare the annual trust audit packAutomation
- Decide on a suspicious matter reportCompliance officer decides
The principal's view
- Assemble rent roll growth, arrears, vacancy, days on market and pipelineAutomation
- Write the weekly note on what movedReads and drafts
- Decide what to do about itPrincipal decides
Front office
Listings
The tenancy
Trust accounting
Compliance
Principal's view
Your agency
Sources for these figures
- ABS small and medium businesses by main state, June 2025
- LexiLive estimate: inbound call, voicemail and enquiry volume
- LexiLive estimate: client, family or matter records on the books
- LexiLive estimate: coverage range for automation tasks
- LexiLive estimate: documents, bills, claims and quotes handled per week
- LexiLive estimate: operational events absorbed in a week
- LexiLive estimate: Real estate and property management: Front office and enquiry
- LexiLive estimate: Real estate and property management: Licensing and compliance
- LexiLive estimate: Real estate and property management: Listings and campaigns
- LexiLive estimate: Real estate and property management: The principal's view
- LexiLive estimate: Real estate and property management: The tenancy
- LexiLive estimate: Real estate and property management: Trust accounting and commissions
- LexiLive estimate: on-cost multiplier for office and clinical roles
- LexiLive estimate: payroll wages proxy
- LexiLive estimate: productive hours a year
- LexiLive estimate: base salary for front-of-house and admin roles, checked against the Clerks award
- LexiLive estimate: base salary for practice, service and operations management roles
- LexiLive estimate: separate systems an owner pulls numbers from
- LexiLive estimate: minutes to complete one occurrence of an administrative task
- Annual leave under the National Employment Standards
- NSW payroll tax, 2026-27
- From mapping this work with people who run an agency, not from a measured Australian dataset.
All inclusive
Fully managed AI transformation
We set Lexi up around how your agency works, and it is kept working by our team. Your price covers setup, integrations, maintenance and Lexi's AI usage. Lexi Memory and Lexi Workspace are included too.
Included in your price
- Custom setup and tool connections
- Ongoing maintenance and support
- Lexi's AI usage
- Lexi Memory
- Lexi Workspace
We connect to the tools you already use
Get started
Built around your agency. Kept working by our team.
We set it up, tailor it to your way of working and keep it running, so you get the value without the extra workload.
Map the work
We learn how your agency operates and identify the best place for Lexi to help.
Start with one workflow
We set it up, test it together and make sure it's working as expected.
Keep it useful
Our team monitors and refines it, so it continues to deliver for your agency.
See where Lexi could help first
Tell us a bit about your agency and we'll show you where AI can make the biggest difference.
Show me where AI can help my businessLexi does the work. You keep the yes.
Real estate & property management
More time with owners and buyers, less on the admin.
Lexi prepares the replies, the reports and the reminders, and shows you what needs your decision.
Is any of this yours?
What we see in real estate agencies
01Enquiry overflow
Portal enquiries and calls arrive faster than they are logged.
Enquiries stack up
Portal messages, calls and web forms, all landing in different places.
Lexi drafts the booking
It reads the message, finds the property and proposes a time from the diary.
You check before it books
Nothing is confirmed until the receptionist says yes.
Prepared by Lexi
Draft booking
Ready to check
With the receptionist
Receptionist
Waits for a yes.
A portal enquiry for the inspection diary. Propose a time?
Waiting for youBooking offered to the enquirer.
02Maintenance triage
Maintenance requests arrive in pieces, and urgency is judged from memory.
The fault comes in pieces
A call, an email and a photo, each at a different time.
Lexi drafts the summary
It pulls the property, the fault and the photos into one note.
You decide the urgency
Whether it is urgent under the tenancy act stays with the property manager.
Prepared by Lexi
Maintenance summary
Ready to check
With the property manager
Property manager
Waits for a yes.
A repair request with photos. Is it urgent under the Act?
Waiting for youRecorded on the property file.
03Buyer follow-up
A buyer who walks through an open is not followed up the same day.
The follow-up waits
Contact details are collected, then the next open takes over.
Lexi drafts the follow-up
On the agent's approved message, about the property they saw.
You approve the template
Any price or terms talk stays with the sales agent.
Prepared by Lexi
Buyer follow-up
Ready to check
With the sales agent
Sales agent
Waits for a yes.
Follow-ups drafted for everyone who came through. Send them?
Waiting for youSent after the open.
04Rent arrears
Arrears reminders go out when someone notices, not on a schedule.
The ladder depends on memory
A reminder goes out when someone checks the ledger.
Lexi runs the reminder ladder
Reminders go on the agreed schedule, and the file escalates at the legal threshold.
You decide the next step
A breach notice, a dispute or a termination stays with the property manager and owner.
Prepared by Lexi
Arrears reminders
Ready to check
With the property manager
Property manager
Waits for a yes.
Rent is overdue and the notice threshold is close. What next?
Waiting for youRecorded on the tenancy.
05Inspection reports
Routine inspection reports are written up days after the visit.
The photos wait unwritten
Notes and photos sit for days before the report is started.
Lexi drafts the report
It turns the photos and notes into a report against the property checklist.
You review and sign
Nothing goes to the owner or tenant until the property manager signs.
Prepared by Lexi
Draft inspection report
Ready to check
With the property manager
Property manager
Waits for a yes.
A draft report from the inspection. Sign it off?
Waiting for youSent to the owner and tenant.
Your Lexi workspace
Your week, without the guesswork.
Your week at a glance
Sample Real Estate Co. / Across the business
2 waiting on a person, 2 running, 2 done, 2 did not happen in this sample week.
The week in view
8 work items across the week
Waiting on you
Sample Real Estate Co. / Decisions and the work behind them
Trust accounting and commissions / Trust accountant, Office manager
Front office and enquiry / Property manager
On their queue
Property manager / One person's day
Front office and enquiry / Property manager
Trust accounting and commissions / Property manager, Trust accountant
The tenancy / Property manager
Waiting on someone else
Property manager / One person's day
Front office and enquiry / Receptionist or property management assistant, Sales associate
Finished
Property manager / One person's day
Front office and enquiry / Property manager
The tenancy / Property manager
A working estimate for your agency
What it is worth to you
Pick the work. Watch Lexi do it. See what comes back.
A$116,641 back each year
1,971.2 hours back for other work each year.
A$2,430 and 41.1 hours a weekA$9,720 and 164.3 hours a month
This work costs you A$161,556 a year today.
Potential value of enquiries caught: a year.
Front office and enquiry
Not counted. Tick it above to count it.
Front office and enquiry
- Draft portal-enquiry replies and inspection optionsReads and drafts
- Approve the enquiry reply and inspection bookingProperty manager decides
- Summarise maintenance evidence and flag possible urgencyReads and drafts
- Decide whether it is an urgent repair under the tenancy actProperty manager decides
- Route the call to the right property managerAutomation
Listings and campaigns
- Draft listing copy and comparable evidenceReads and drafts
- Approve the listing with the vendor before publicationSales agent decides
- Approve buyer follow-up templates, consent and scheduleSales agent decides
- Follow up every buyer who attended the openAutomation
- Draft the weekly vendor campaign reportReads and drafts
- Approve and send the vendor campaign updateSales agent decides
- Draft a past-appraisal follow-upReads and drafts
- Approve the appraisal follow-upSales agent decides
- Negotiate the offerAgent decides
The tenancy
- Approve arrears reminder content and legal escalation limitsProperty manager decides
- Run the arrears ladder from day oneAutomation
- Draft the routine-inspection report from evidenceReads and drafts
- Review and sign the inspection reportProperty manager decides
- Draft the entry-exit comparison and proposed bond positionReads and drafts
- Agree the bond position with the tenant and ownerProperty manager decides
- Prepare maintenance work-order options within the recorded authorityAutomation
- Approve maintenance urgency and the exact work orderProperty manager decides
- Draft the tenancy and rent-review packReads and drafts
- Decide rent and tenancy renewal termsProperty owner decides
- Decide to issue a breach notice or terminateProperty manager decides
Trust accounting and commissions
- Confirm rent receipts and trust allocationAutomated with exceptions decides
- Prepare the proposed owner-disbursement runAutomation
- Reconcile the trust account monthlyTrust accountant decides
- Extract tradie invoices into proposed work-order matchesReads and drafts
- Approve the tradie invoice and payment instructionLicensee decides
- Authorise the disbursementLicensee decides
Licensing and compliance
- Track smoke alarm, pool, gas and electrical safety checks by propertyAutomation
- Track agent licences, CPD and professional indemnityAutomation
- Assemble AML customer-identification and due-diligence evidenceReads and drafts
- Approve the property's client risk recordCompliance officer decides
- Prepare the annual trust audit packAutomation
- Decide on a suspicious matter reportCompliance officer decides
The principal's view
- Assemble rent roll growth, arrears, vacancy, days on market and pipelineAutomation
- Write the weekly note on what movedReads and drafts
- Decide what to do about itPrincipal decides
Front office
Listings
The tenancy
Trust accounting
Compliance
Principal's view
Your agency
Sources for these figures
- ABS small and medium businesses by main state, June 2025
- LexiLive estimate: inbound call, voicemail and enquiry volume
- LexiLive estimate: client, family or matter records on the books
- LexiLive estimate: coverage range for automation tasks
- LexiLive estimate: documents, bills, claims and quotes handled per week
- LexiLive estimate: operational events absorbed in a week
- LexiLive estimate: Real estate and property management: Front office and enquiry
- LexiLive estimate: Real estate and property management: Licensing and compliance
- LexiLive estimate: Real estate and property management: Listings and campaigns
- LexiLive estimate: Real estate and property management: The principal's view
- LexiLive estimate: Real estate and property management: The tenancy
- LexiLive estimate: Real estate and property management: Trust accounting and commissions
- LexiLive estimate: on-cost multiplier for office and clinical roles
- LexiLive estimate: payroll wages proxy
- LexiLive estimate: productive hours a year
- LexiLive estimate: base salary for front-of-house and admin roles, checked against the Clerks award
- LexiLive estimate: base salary for practice, service and operations management roles
- LexiLive estimate: separate systems an owner pulls numbers from
- LexiLive estimate: minutes to complete one occurrence of an administrative task
- Annual leave under the National Employment Standards
- NSW payroll tax, 2026-27
- From mapping this work with people who run an agency, not from a measured Australian dataset.
All inclusive
Fully managed AI transformation
We set Lexi up around how your agency works, and it is kept working by our team. Your price covers setup, integrations, maintenance and Lexi's AI usage. Lexi Memory and Lexi Workspace are included too.
Included in your price
- Custom setup and tool connections
- Ongoing maintenance and support
- Lexi's AI usage
- Lexi Memory
- Lexi Workspace
We connect to the tools you already use
Get started
Built around your agency. Kept working by our team.
Map the work
We learn how your agency operates and identify the best place for Lexi to help.
Start with one workflow
We set it up, test it together and make sure it's working as expected.
Keep it useful
Our team monitors and refines it, so it continues to deliver for your agency.
See where Lexi could help first
Show me where AI can help my businessLexi does the work. You keep the yes.