Lexi Business account
Today
New job, held for Sam
Hot water out at 14 Bell St, Ipswich. Today, 2:00 pm0491 570 156.
Book it for 2 pm?
Riverside Plumbing10:43 am
Lexi Reception
Never miss a customer's call again.
Lexi answers your phone when you can't, takes the details, and texts you anything that needs your yes.
A call comes in to Sam, a plumber, while his hands are full. Lexi answers it for his business and takes the job details. Sam gets one text with the job and a question: book it for 2 pm? Sam taps Approve, and the customer gets the time by text.
Hear it, then try it
Hear the call. Choose the voice.
A call, the message you get, and the voice you make your own.
Riverside Plumbing
0:00 / 0:29
Read transcript
- CallerHi, is this Riverside Plumbing? My hot water's out and I need someone today if you can.
- LexiG'day, this is Lexi answering for Riverside Plumbing. Sorry to hear that. Can I grab your address and a good number to book someone in?
- CallerSure, it's 14 Bell Street, Ipswich. Best number is the one I'm calling from.
- LexiGot it, 14 Bell Street. The earliest slot today is 2 o'clock. I'll hold that and text the details through for a person to confirm before it locks in.
- CallerThat works, thank you.
The message Sam gets
Australian femaleWarm, unhurried
Australian femaleBright, upbeat
Australian maleCalm, steady
Australian maleFriendly, easy-going
Australian femaleProfessional, clear
And many moreChosen with you during setup.
What your callers hear
G'day, you've reached Riverside Plumbing. This is Lexi. How can I help?
Australian female, warm, unhurried
Voice and greeting set up with you at onboarding. You hear it on test calls before Lexi answers a real one.
Try it
Give Lexi your number. Lexi calls you in about 30 seconds.
Pick the kind of business you want it to answer as. Two minutes, one session a day.
- 1Choose a business
- 2Lexi calls once
- 3Get the details
The live demo line is paused for now. Book a short call with our team instead.
How it works
Three steps, and you own the third
Lexi answers
Your callers reach a natural voice that knows your business.
Lexi acts
Bookings go into your calendar, details into your CRM, and you get a text.
You approve
Anything outside the routine waits for your yes.
BookedDave, Thursday 8:00 am, logbook service
NotedRego and kilometres added to the job card
WaitingBrakes grinding, wants a price todayA person decides
Pricing
Plans and pricing
Three options, with shared or dedicated storage. Our team sets Lexi up and looks after it.
Shared secure storage.
Lexi listens
fromA$189a month
Listens and takes notes. Never speaks to a caller.
- Recording and transcription on your existing number
- A drafted record into one connected system
- The proposed next step held for your yes
Our recommendation
After hours and overflow
fromA$389a month
Answers after hours, or when the line is busy.
- Everything in Lexi listens
- Answers outside your hours and when the line is busy
- Appointment booking into your calendar
- Call transfers to whoever you nominate
- SMS and email summaries of every call
Front of line
fromA$749a month
Answers first, on every call.
- Everything in after hours and overflow
- Answers first on every call, not just the overflow
- 50 test calls before go-live
- You keep every yes
Plus a one-off setup fee, quoted flat. Month to month.
Compare all features
Not sure yet?
Try Lexi on your real calls for four weeks. A$750, credited against setup.
We connect to the tools you already use
Telstra Business SIP
ServiceM8
simPRO
Fergus
Cliniko
Nookal
PropertyMe
Console Cloud
Rex Software
Actionstep
Smokeball
SevenRooms
Square for Restaurants
Calendly
Ignition
Google Workspace / Calendar
In every plan
What every plan includes
The setup, safeguards and support are part of the agreement.
Included in every plan
- Keep your existing number
- Trained on your website and answers
- Your calendar, CRM and phone line connected
- Quoted flat, no per-minute meter
- Weekly reviews while things settle, then a monthly service report built from your call log. A person reads it before it reaches you.
- Australian support, 24/7 for urgent outages
Get a quote
A quote built around your calls
Answer a few short questions, one at a time. Our team reads every request and replies within one business day.
Start your quote
About two minutes, one question at a time
Prefer email? Write to hello@lexilive.com.au
- You tell us how your phone runsBusiness, call volume and when Lexi should answer.
- Our team looks at your setupYour tools, your hours and the calls that need your yes.
- You get one flat quoteWe set it up for you, month to month. You decide whether to go ahead.
- Replies come from our team in Brisbane
- We do not add you to a list
Questions
The things people actually ask
Short answers before a first conversation.
Will callers know they are talking to AI?
Many will not, because Lexi sounds like a person on the phone. A spoken disclosure can be switched on, so the call opens by saying the caller is speaking to an AI assistant. We recommend it for clinics, and anywhere a caller could be distressed.
What if Lexi cannot handle a call?
Lexi transfers to the person you nominate. If they do not answer, Lexi takes the caller's details, says when someone will ring back, and sends you a message. Anything that needs your judgement waits for you.
Do I need a new phone number?
No. Calls forward from the number you already have, so your signs, listings and website stay correct. If you would rather have a separate number for Lexi, we can set one up.
What does setup involve?
We scope it against the systems you already run, train Lexi from your website and your answers, and choose Lexi's voice and greeting with you. We run 50 simulated calls for your business and go through the results with you before Lexi answers a real one.
Why choose Lexi over a self-serve service?
If a phone line answered well is the whole job, a self-serve service will do it. We work out which of your systems Lexi has to reach, connect them, and agree with you which decisions wait for your approval. A booking, a quote or a callback waits for your yes before it goes anywhere. Where a person stays in the loop
What does it cost to try?
The four-week pilot is A$750, credited against your setup fee if you go ahead. Standard plans are A$189, A$389 or A$749 a month, and Dedicated plans are A$299, A$486 or A$936 a month. Setup is quoted flat.
Do your prices include GST?
No. Prices are shown excluding GST, which is added to your invoice where it applies.
Can I cancel?
Yes. Plans are month to month, and you can cancel any time.
Where does my call data go?
Before you sign, we explain what information we collect, where it goes and who can access it. The live voice leg runs through a provider in the United States, which we disclose in writing before you sign. If your business needs the voice leg in Australia as well, ask us and we will scope an onshore setup as part of your quote. How we handle your data
What can Lexi not do?
Lexi does not give legal or medical advice, take payments over the phone, or decide complaints, refunds or health and safety matters. Those decisions go to a person. Where a person stays in the loop
Your next step
Ready to hear Lexi answer?
Choose a call now or a four-week pilot on your real calls.